Because of the cold winters we have here in Michigan, I've been to Chuck E. Cheese a few times; more than I'd like, but the kids like it and we're limited as to fun things for two boys 4 years apart to both enjoy doing.
So, I was at the Roseville, Michigan location recently with friends and was disappointed to find the store dark and dirty. But that wasn't the only problem. The prize selection meager at best and all but 2 of the ticket counters were broken. There were many games "down" and there was not enough staff. The employees were down right RUDE to customers, ignoring their requests for help, and they didn't seem to care about any of the problems customers were having. One employee was so frustrated, I heard him say he wanted to quit.
Yet, less than one week later, I went to the Sterling Heights, Michigan location, further from my home, to meet friends for a birthday party. What a difference!! This location was clean and bright. The manager, Kevin, was available and on the floor. The parties were flowing seamlessly and every game was in working order. The prize selection was three times what the Roseville location had. There was more than enough staff to service the machines as needed and take care of other customer's needs. I never had to wait for anything and the empolyees were more than willing to help.
I know which location I'll be using, and refering friends to, from now on. It's worth the extra 15 minute drive to be where our business is OBVIOUSLY wanted!! I mean, I know most parents don't love going to "CEC", but at least I can be comfortable while I'm there, right?!